Privacy Policy.

JHS Electrical & Fire Services Ltd (“JHS”, “we”) provides fire safety, electrical and security services. We are responsible for the personal information collected through jhsservices.co.uk, the JHS customer portal, the JHS engineer portal and the JHS mobile app.

Contact us about privacy at sales@jhsservices.co.uk or on 0800 688 9337.

• Account details: your name, email address, organisation and phone number.
• Property details: site names, addresses and notes you or our engineers add.
• Service records: job requests, visit reports, certificates, zone plans and photos.
• Assessments and enquiries: what you describe in the service adviser, and any photos you choose to attach.
• Basic technical data needed to keep you signed in and keep the service secure.

We don’t sell your information, and we don’t use it for third-party advertising.

• To provide our services: book jobs, carry out work and issue reports and certificates.
• To give you access to your records in the customer portal and app.
• To reply to quotes, enquiries and review requests you send us.
• To meet our legal, safety and insurance obligations.

We rely on: performing our contract with you; our legal obligations; our legitimate interest in running and securing our services; and your consent when you choose to share an assessment or photos with us.

When you use the service adviser, your description is sent to an AI provider to produce a recommendation. It is not used to identify you, and the result is saved only to your account. AI recommendations are guidance only. In an emergency, always call 999.

We use trusted providers to host the website, store data securely, send sign-in emails and run the AI adviser. They handle data only on our instructions. We may also share records where the law requires it, for example with fire authorities or local councils.

We keep account information while your account is open. Service records about a property (such as certificates, reports and job history) are kept for as long as we need them to evidence the work we carried out and meet legal and insurance requirements, even if your account is deleted.

You can delete your account at any time in the app or portal: open Account, then Delete my account. This permanently removes your sign-in, profile, saved assessments, enquiries and the photos you uploaded. Property service records are kept as described above. You can also ask us by email.

The app only uses your camera or photo library when you choose to take or attach a photo, for example a certificate or a site photo. Nothing is captured in the background.

Under UK data protection law you can ask to access, correct or delete your information, object to how we use it, or ask us to limit its use. Contact us using the details above. If you’re unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk.

Your records are private to your account. Photos, certificates and reports are kept in private storage and shared through short-lived secure links. Only JHS staff can see records for the sites they look after.